“The coffee machine continues to be broken. However, the internet has been fixed recently which is great. Grounds are still well taken care of.”

– Kasey M.

“Unfortunately, the living conditions at the Flats Exchange have deteriorated and the leasing office is not really responsive to feedback of a tenant. I can give many examples, but here is the most recent one: due to various reasons, each weekend, and sometimes even during weekdays, the trash can in the apartment complex hallway overflows and trash is all over the counter top and even on the floor. The hallway looks disgusting and is smelly. Stains from the trash can be seen in the elevator up to today. On a positive note, on Monday mornings, the hallways gets cleaned but particularly on long weekends with no cleaning services, another solutions needs to be find. I have raised this issue multiple times now but unfortunately the leasing office states that there is nothing they can do about it or they don’t respond at all. I have plenty of video and picture material documenting the situation. Very very disappointing and it really impacts my stay at the Flats Exchange significantly.”

– Rick W.

“A great and relatively new community that serves as a convenient option for anyone working at Duke University. Close proximity to restaurants, stores, bus stops and more.”

– Meredith S.

“Charge too much money for trash without notify beforehand. Very disappointed. They charged money and did not take my trash. I think the policy is super unreasonable.”

– Yuanzhe L.

“Great location in close proximity to Duke, food, and grocery stores. It is one of the safer apartment complexes in the area and has a private gate for the back buildings.”

– Caitlyn N.

“Recently there have been issues which is disappointing. The wifi in commons areas (I.E. gym) does not work. This has been going on for a month with no response as to when it will be fixed. They also now have locked trash chute door- which is frustrating for those of us who work until 8pm 6 days out of the week.”

– Kasey M.

“We’ve still had a great experience here so far! Sad that we have to leave shortly, but we have nothing but amazing things to say about the maintenance staff.”

– Danlei Z.

“Iman was the best! Unfortunately, she left the leasing office and she will be missed a lot. I would not have moved into the Flats Exchange if it was not for Iman’s open-minded and professional manners.”

– Rick W.

“One of the things that really stood out to me about this complex was the amenities. There was a state-of-the-art fitness center, a rooftop lounge with stunning views of the city, and a beautifully landscaped courtyard with grills and outdoor seating. The staff were always friendly and helpful, and they organized regular social events that made it easy to meet and connect with other residents.”

– Jiajun Z.

“I really like it here. Nice apartment and view. The only downside is that the coffee machine and front door are often broken. Will miss it when I move out next month”

– Bowie H.

“A relatively new and quiet community located within walking distance of Duke University, restaurants, shopping areas, and local transportation. A great option for Duke affiliates.”

– Meredith S.

“The Flats is a great place to live! The staff are friendly and communicative. Though expensive, the Flats lives up to its price with its ideal location, amenities, and well-kept common spaces.”

– Jamie L.

“Have enjoyed living here. Everything is kept in good condition and everyone is communicative whenever needed. Dog park was a wonderful addition.”

– Jessica W.

“Still co to ur to enjoy proximity to work location with easy walkable distance. It seems though there are a lot more undergraduate students here’s which increases the noise level/cleanliness of common areas&hallways.”

– Kasey M.

“Iman is the best, she really cares about the tenants and is always available. I hope that she will stay at her job for a long time, she really makes the difference.”

– Rick W.

“Love living at the Flats. Everything is very clean (I see the cleaning person almost daily), organized and well maintained. My apartment surroundings are nice and quite and the apartment itself is very modern.”

– Bowie H.

“A new and relatively quiet community conveniently located near Duke University. Friendly and knowledgeable staff, helpful maintenance team, and great amenities.”

– Meredith S.

“Great staff, and good amenities. Trash in common areas not always cleaned up. Otherwise easily complex if you’re working/studying at Duke.”

– Leonie K.

“Great house, clean and organized. Very nice staff and gym and everything is well maintained. I really like and feel comfortable staying here.”

– Gengda C.

“Maintenance is extremely responsive and timely. Recently had a problem with my garbage disposal and they came the day after the request was submitted. They had it completely fixed before I got home work.”

– Kasey M.

“Nice place, good location! Theres a community pool and rooms with a balcony is really nice! A little pricey but overall good place to live in durham”

– Pattharanun K.

“The Flats is a great place to live! The staff are friendly and communicative. Though expensive, the Flats lives up to its price with its ideal location, amenities, and well-kept common spaces.”

– Jamie L.

“Good apartment, good neighborhood. The staff members of the leasing office are trying to improve the tenants‘ experiences, most of the time with some success.”

– Rick W.

“Great experience thus far! Other than some residents throwing their trash in the lobby trash can and it leaking all over the place – but maintenance deals with that issue quickly!”

– Danlei Z.

“I absolutely love living at the flats. It is clean, very accessible and has a nice staff. My apartment is very nice compared to other people’s apartments I have visited in the area and I love how we are somewhat secluded in a nature like atmosphere.”

– Bowie H.