“I have really loved living at the Flats Exchange on Erwin! The amenities are amazing, especially the gym and study areas throughout all the buildings.”

– Rachel W.

“Living in this apartment has been a mixed experience. One major advantage is the sense of security; I feel safe here, thanks to the well-maintained security measures, which bring me peace of mind every day. However, there are a few significant drawbacks. One issue is with package deliveries. Often, parcels go missing or are delayed, which causes frustration, especially for important or time-sensitive items. It feels like there’s a lack of proper organization around deliveries that should be addressed. Additionally, I’ve faced unexpected fines related to trash disposal. Despite following the basic rules, I’ve received multiple fines that seem to be overly strict or even unreasonable. It almost feels as if these fines are applied in a way that’s punitive rather than fair, which leaves me feeling a bit targeted or treated unfairly. While the apartment has its strengths, these negative aspects impact the overall experience, and I hope the management can improve these areas for current”

– Ruoyang F.

“The apartment is really good! The atmosphere is so chill, and it is near to school, so I can walk to school everday. And it is really safe because we should use the key to open every door.”

– Junyan C.

“I have to say, the service at this apartment has been the worst I have ever experienced. From poor communication to unprofessional handling of issues, I’ve encountered multiple problems that have gone unresolved. The management seems uninterested in addressing residents’ concerns, and there’s a serious lack of basic maintenance and support. If you’re considering Flats, I strongly advise against it. There are much better options available that value their residents and provide a far better living experience.”

– Yibing L.

“Accessibility: Flats is located close to workplaces, schools, and public transport. Amenities: flats come with added perks like gyms, pools, rooftop lounges, and parking facilities. Maintenance: Flats typically offer a more carefree lifestyle with maintenance teams available for repairs or issues in the unit.”

– Houze Z.

“Really nice and safe apartment. The gate to the second and third buildings has been broken for over 6 months now with no fix which has been quite frustrating as they advertise a gated community. Overall, the apartment is nice, clean, and has good amenities. However, for what the rent is, it is frustrating to have the gate not working or the front door to the building randomly locking even with a key fob.”

– Katie O.

“I have loved living at The Flats Exchange on Erwin! The apartment hallways and lobbies are always very clean and the staff is super friendly.”

– Rachel W.

“It is a little bit noisy, if your room is close to the trash can… The apartment is clean and organized. The facilities are new and useful. It’s a safe space.”

– Shiqi F.

“The Flats is a wonderful community to live in. The location is perfect as it is close to Duke’s campus and downtown. I would highly recommend it.”

– Blaire R.

“pest control plzzzzz. One time a week is obviously enough, and it smells pretty bad on the second floor on 2610. Please clean more often and have stronger pest control please.”

– Ruiqi L.

“Some bugs and the leasing office might pay more attention on payment bill instead of your living expenses, while the place is not bad near to some restaurants”

– Yibing L.

“I think this apartment is a great place to live, especially if you are a student or work at Duke Hospital. The amenities are always nice and maintained.”

– Rachel W.

“Location and Convenience: The Flats Exchange on Erwin Apartments is situated in a convenient location, close to shopping centers, restaurants, and public transportation. This make it an appealing choice for students, professionals, and anyone looking to live near urban conveniences. Amenities: Residents enjoy a range of amenities such as a fitness center, swimming pool, common areas for socializing, and a study lounge.”

– Houze Z.

“I have enjoyed my experience so far. It is a bit noisy occasionally with traffic as well as when doing laundry. Maintenance has been very responsive for the most part so far.”

– Eva W.

“There was a cockroach in the hallway but it’s ok I killed it. Otherwise, this is probably the cleanest building in the area. Good walking distance to west campus.”

– Robert G.

“I recently moved into my new apartment and couldn’t be happier with my choice. The space is modern, well-maintained, and has a great layout that makes it feel spacious and inviting. The natural light that streams in through the large windows brightens up the rooms, creating a warm and welcoming atmosphere. The amenities are top-notch, with everything I need for comfortable living right at my fingertips. The building itself is secure and well-kept, and the management team has been incredibly responsive and helpful throughout the entire move-in process. I also love the location—it’s conveniently close to shops, restaurants, and public transportation, making it easy to get around. Overall, I’m extremely satisfied with my new home and would highly recommend this apartment to anyone looking for a great place to live!”

– Yuyan M.

“Fast and detailed reply. The officer provided me with the patient information I specifically required, ensuring that no detail was overlooked. Nice officer. Good experience.”

– Siyu Z.

“Good apartment, good amenities, friendly staff, like the gym, like the pool, everything works, not sure about how expensive utilities will be yet.”

– Cameron C.

“The lobby attendant is primarily focused on processing payments and isn’t very helpful with other matters. The atmosphere doesn’t feel welcoming or community-oriented.”

– Michelle Z.

“I recently stayed in an apartment and had a very positive experience. The interior design of the apartment was stylish and modern, which I particularly enjoyed. Upon arrival, I was impressed by the cleanliness and tidiness of the place. The on-site gym was well-equipped and convenient for my workouts, and the process for receiving packages was hassle-free. Additionally, the apartment provided a high level of security, which made me feel safe and comfortable. Whenever I encountered any issues, the staff handled them promptly and efficiently. Overall, I am very satisfied with my stay and would highly recommend this apartment to others.”

– Junyan C.

“Living in this modern apartment has been a truly enjoyable experience. The spacious layout and abundant natural light create a warm and welcoming atmosphere. The kitchen is well-equipped, allowing me to easily prepare delicious home-cooked meals. The private balcony is the perfect spot to unwind after a long day, offering stunning views of the cityscape. The building’s amenities, including a state-of-the-art fitness center and serene garden oasis, further enhance the quality of life here. Conveniently located near public transportation, I can easily access all that the vibrant city has to offer. The friendly neighbors and sense of community make this feel like a true home away from home. Overall, I am extremely satisfied with the comfort, convenience, and lifestyle afforded by this exceptional residential living experience. It has exceeded my expectations in every way.”

– Menger W.

“The Flats community is a great place to live. The location is really the selling point. It is within walking distance of a short drive to everything in the heart of Durham.”

– Blaire R.

“Very communicative leasing office that is available to help with any questions. Peaceful and quiet community with respectful residents. Package system is very convenient.”

– Lia S.

“Great environment for living, especially if you are a parent of fur babies. The Lease office of Flats was really nice and efficient. The gym and pool are pretty good for working out.”

– Suizhi L.

“Living in a flat offers a mix of convenience and challenges. One of the significant advantages is the proximity to schools. Many flats are located in urban areas with easy access to public transportation, making the school commute straightforward for children and parents alike. The convenience of nearby schools often translates to shorter travel times and less stress, allowing for a better work-life balance. Additionally, flats often come with amenities such as playgrounds and recreational areas that can benefit families. However, one of the downsides of living in a flat is the trash disposal service. In many buildings, residents must follow strict schedules and designated areas for trash disposal. This can be inconvenient, especially if the trash rooms are located far from your unit or if the elevators are frequently crowded. Improper trash management by other residents can also lead to unpleasant odors and attract pests, detracting from the overall living experience.”

– Houze Z.